Privacy Policy

Effective Date: October 1, 2025

Centro Medico ("we", "our", or "us") is committed to protecting the privacy and security of our patients' health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal and Health Information

• Name, address, phone number, date of birth

• Insurance information

• Medical history, diagnoses, treatments, medications

• Results from lab tests or imaging

• Emergency contact details

Technical Information (if applicable)

• IP address and usage data when using our website or patient portal

2. How We Use Your Information

We use your health and personal information to:

• Provide medical care and treatment

• Bill and process payments through your insurance

• Communicate with you about appointments and test results

• Coordinate care with other healthcare providers

• Comply with legal and regulatory obligations

• Improve the quality of care and clinic operations

3. Disclosure of Your Information

We may share your information only as permitted or required by law, including:

• With other healthcare professionals involved in your care

• With your insurance company for billing purposes

• With business associates who help us run our clinic (under strict privacy agreements)

• When required by public health authorities or law enforcement

• In response to a court order or legal process

We do not sell or rent your personal information to third parties.

4. Your Rights

You have the right to:

• Request access to your medical records

• Request corrections to your health information

• Request a copy of your information

• Request restrictions on how your information is used or shared

• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us at the information provided below.

5. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your health information from unauthorized access, use, or disclosure. While we strive to secure your data, no method is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on our website with a new effective date.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.

HIPAA Compliance

This Privacy Policy is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.